Refund and Returns Policy for GearPariz

Effective Date: December 26, 2024

At GearPariz, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a clear and transparent refund and returns policy to make your experience as smooth as possible.

1. Returns Policy

We accept returns within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.
  • You must have proof of purchase (receipt or order number).
  • Certain items, including personalized products, clearance items, and gift cards, are non-returnable and non-refundable.

How to Return an Item:

  1. Contact our customer service team at info@gearpariz.net or call us at (732) 495-9419 to initiate the return process. Please provide your order number and the reason for your return.
  2. Our team will guide you through the return steps and provide you with the necessary return shipping label (if applicable).
  3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

2. Refunds

Once your return is approved, we will process your refund. Refunds will be issued to the original payment method, and the amount refunded will include the cost of the product (excluding shipping charges, unless the return is due to a mistake on our part, such as a damaged or incorrect item).

Processing Time:

  • Refunds are typically processed within 7-10 business days after the returned item has been received.
  • Depending on your payment method, it may take additional time for the refund to appear in your account.

3. Exchanges

If you would like to exchange an item for a different size or model, please follow the return process above. Once we receive your returned item, we will ship the replacement item as soon as possible. If the replacement is out of stock, we will notify you and offer you the option to choose another product or receive a full refund.

4. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact our customer service team within 7 days of receiving your order. We will provide a prepaid return label for the damaged product and offer a replacement or a full refund based on your preference.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom products.
  • Gift cards.
  • Items marked as “final sale” or “clearance” on the product page.

6. Shipping Costs

  • Original Shipping Costs: Shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., incorrect, defective, or damaged items).
  • Return Shipping: Customers are responsible for the return shipping costs, except when the return is due to our error.

7. International Returns

For customers outside the United States, please be aware that the return process may differ. The customer is responsible for return shipping costs, customs duties, and taxes. Please contact us for further details regarding international returns.

8. Contact Information

If you have any questions or concerns about our refund and returns policy, please contact us: